Refund Policy
Refund Policy – SeikoCraft.com
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At the house of At SeikoCraft , customer satisfaction is our top priority. Our watches are expertly and carefully crafted, but if you're not happy with your order, you have a secure, controlled right of withdrawal.
🔁 Right of withdrawal
In accordance with article L.221-18 of the Consumer Code, you have a period of 14 calendar days from the receipt of your order to notify us of your wish to return or receive a refund, without justification .
❗ Exceptions to the right of withdrawal
Some orders are neither refundable nor exchangeable :
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Products customized , modified or manufactured on demand
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Products worn, used or damaged after receipt
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Products returned without their complete original packaging
✅ Return conditions
To be eligible for a return:
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The product must not not have been worn nor modified
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He must be sent back to his original condition , with box, papers and protections
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The return must be made within 14 days following notification
Return costs are at the customer's responsibility , except error on our part or defective product.
📦 Return procedure
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Contact us at support@seikocraft.com with :
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Order number
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Reason for return
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Product photos if necessary
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After validation, you will receive the return address.
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Once the package is received and inspected, we proceed:
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Either to a refund
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Either to a exchange if requested
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⏳ Refund deadlines
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The refund will be made under 7 working days after receipt and verification of the package.
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It will be credited to the same payment method than the one used when purchasing.
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You will receive an email confirmation as soon as the refund is validated.
❓ Defective product or order error
In the event of a damaged product or one that does not conform to the order, contact us within 48 hours with supporting photos. We will issue a replacement or a full refund, including return shipping costs.
📩 Contact after-sales service
For any questions related to returns or refunds:
📧 support@seikocraft.com
🕐 Response within 24 working hours